SHIPPING, RETURNS, REFUNDS AND EXCHANGES POLICY
Back Order Sales
Please allow 2-3 weeks for back ordered products to be shipped. If you have a special need for a “RUSH” order please visit our Contact page and let us know that your needs are. A “RUSH” order may require a 20% fee per “RUSHED” product plus additional shipping if needed.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund or defective product exchange and we will assign you an RMA#.
2. Mail your returned item to:
Returns Department Tracking #
4489 Mountain Creek Drive
Roswell, GA, 30075
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. With the exception of defective products Custom Orders are not eligible for return or exchange.
With the exception of defective products, all items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund any shipping and handling costs on your order. With the exception of defective products, any additional shipping costs on your order incurred by O’Floinn Decor will also be deducted from your refund.
With the exception of defective products, all products purchased are not eligible for exchanges for different colors or sizes.